Refund Policy

1. Guarantee

We offer at least a 30-day money-back guarantee from the order completion date on paid DevFlow purchases sold through Paddle (monthly subscriptions and prepaid AI balance). You may cancel or apply for a refund within those 30 days.

This policy applies to purchases processed by Paddle.com for Individual Entrepreneur Stanislav Ryabtsev, Georgia. Download of the free client is not a paid order.

2. Subscriptions (Early Adopter / Pro)

• Request a refund within 30 days of the charge you want reversed (first purchase or a later renewal).
• Approved subscription refunds are issued by Paddle to the original payment method. Access to paid plan limits may be removed after the refund.
• Duplicate accidental charges will be refunded after verification.
• Cancelling auto-renewal is not the same as a refund: cancel anytime to stop the next charge; you keep the rest of the already-paid period unless you also request a refund.

3. Prepaid AI balance

Unused AI balance purchased within the last 30 days is refundable in full. If part of the balance was consumed, we (or Paddle on our instruction) may refund the unused remainder or the full amount in billing-error cases. After 30 days, unused balance is generally not refundable except where mandatory consumer law requires otherwise.

4. How to request a refund

Use either channel — both reach the return process Paddle operates:

• Paddle Buyer Support (paddle.net) — look up the order with your billing email; or
• Email support@devflow.team from your account email with the Paddle order / receipt id, date, and reason. We aim to respond within 5 business days and will instruct Paddle where needed.

Refunds typically appear on the original payment method within 5–10 business days after Paddle issues them, depending on your bank.

5. Chargebacks

Please contact us or Paddle before opening a chargeback so we can resolve the issue. Unfounded chargebacks may lead to account suspension. Paddle fights disputes as Merchant of Record.

6. Complaints

If a refund request is not resolved to your satisfaction, email hello@devflow.team. We aim to close complaints within 10 business days. Payment complaints can also be raised with Paddle Buyer Support. Mandatory consumer complaints procedures in your country remain available.

Plan prices and what you buy are listed on Pricing. Product use is governed by the Terms of Service.

Also see Terms, Privacy, Refunds, Pricing.