Refund Policy

1. Launch phase

Card billing is not live yet. When payments begin, this policy applies to subscriptions and prepaid AI balances sold by Individual Entrepreneur Stanislav Ryabtsev, Georgia.

2. Subscriptions (Early Adopter / Pro)

• If we fail to deliver paid product access for reasons under our control, contact support@devflow.app within 14 days of the charge for a refund or credit.
• Change of mind after you have used paid Agent capacity in that billing period is generally not refundable, except where mandatory consumer law requires otherwise.
• Duplicate accidental charges will be refunded after verification.

3. Prepaid AI balance

AI balance is consumed as model usage is incurred (provider cost plus margin). Unused balance may be refundable within 14 days of purchase if no usage has been drawn. Partial usage is generally non-refundable except for clear billing errors.

4. Chargebacks

Please contact us before opening a chargeback so we can resolve the issue. Unfounded chargebacks may lead to account suspension.

5. How to request a refund

Email support@devflow.app from your account email with the payment reference, date, and reason. We aim to respond within 5 business days.

Questions: hello@devflow.app. Also see Terms, Privacy, Refunds, and Pricing.